Last updated: February 2026

 

Thank you for supporting independent music and art. Please review the following policy carefully before completing your purchase.

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Digital Products

Due to the nature of digital content, all digital sales are final.

 

This includes, but is not limited to:

 

• Digital music downloads

• PDF sheet music and educational materials

• Digital bundles or download-only products

 

Once a digital product has been downloaded or accessed, no refunds, returns, or exchanges can be provided.

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Physical Products

Physical products include items such as CDs, vinyl records, books, and merchandise.

 

We accept returns or replacements only under the following circumstances:

 

• The item arrives damaged

• The item is defective

• The incorrect item was shipped

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To be eligible for a return or replacement, you must contact us within 7 days of delivery and provide:

 

• Your order number

• A description of the issue

• Photographic evidence of damage or defect (if applicable)

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Items must be unused and in their original packaging unless damaged during transit.

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Non-Returnable Items

The following items are not eligible for return or refund:

 

• Digital products of any kind

• Download codes once delivered

• Gift cards

• Items marked as final sale

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Shipping Costs

• Original shipping costs are non-refundable

• Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective

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International Orders

For international shipments:

 

• Customers are responsible for any customs duties, taxes, or import fees

• We are not responsible for delays caused by customs or international carriers

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Refunds will not be issued for refused or unclaimed international shipments due to customs fees.

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Refund Processing

If a refund is approved, it will be issued to the original method of payment.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

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Contact Us

If you have questions or need assistance with an order, please contact us at:

 

Email: info@charlieportermusic.com

Website: www.charlieportermusic.com

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Final Note

We are a small, independent artist-run operation, and we appreciate your understanding and support. If something goes wrong with your order, we will always do our best to make it right.

 

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